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Courses: CSS:

Human Resources Development

• Human Resource Management
• Organizational Behavior
• The Cultural Environment of International Business
• Dealing with Change in Organizations
• Consulting Skills for Managers
• Interpersonal Relations in Business
• The Challenges of Team Management
• The Assessment and Analysis of Your Management Style
• Workplace Learning
• Creativity for Managers and Entrepreneurs
• Leadership and Power in Organizations
• Occupational Stress
• Skills in Managing Conflict in Organizational Settings
• Life Transitions, Career Decisions, and the Workplace

CSS 200 Human Resource Management
4 units. Graduate credit $975. Limited enrollment.

This introductory course surveys what current or aspiring general managers need to know about personnel and human resource management in business and nonprofit organizations. It is designed for students who are exploring career opportunities in personnel management rather than experienced personnel specialists. The course covers staff recruitment and selection, performance evaluation, compensation, management training, and the promotion of equal employment opportunity, with discussion of recent court decisions, government regulations, and technical advances that affect the personnel management function.

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CSS 205 Organizational Behavior
4 units. Graduate credit $975. Limited enrollment.

This course deals with human behavior in organizations. Conceptual frameworks, case discussions, and skill-oriented activities are blended on each topic. Topics include communication, motivation, group dynamics, leadership, power, and organizational design and development. Class sessions and assignments are intended to help participants acquire the skills that managers need to improve organizational relationships and performance.

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CSS 206 The Cultural Environment of International Business (20485)
Gunther S. Boroschek, PhD, Associate Dean of the College of Management, University of Massachusetts, Boston.
4 units. Graduate credit $975. Tuesday, 7:35-9:35 pm. Sever Hall 110. Limited enrollment. Spring term.

An introduction to the unique challenges faced by people attempting to understand foreign environments for the purpose of managing organizations and people who have diverse notions of time, space, linguistic structures, and work-related values and practices. Topics include: national cultural differences and competitive managerial behavior, corporate culture and organizational effectiveness, and competitiveness and culture. The cultural patterns and managerial practices of a variety of national settings will be examined.

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CSS 208 Dealing with Change in Organizations (10529)
Harold V. Langlois, PhD, President, CMS Associates.
4 units. Graduate credit $975. Tuesday, 5:30-7:30 pm. Sever Hall 107. Limited enrollment. Fall term.

Today's competitive business environment forces many companies to continually reinvent themselves. Organizational leadership at every level must instill in their workforce a sense of urgency. By empowering employees to assume ownership for all their activities, fewer corporations will be able to rely upon traditional management relationships. Replacing these command-and-control structures will be change-oriented systems that emphasize cross-functional matrices, joint ventures, and project-based configurations. This course explores the implications for understanding the change process within a variety of work settings.

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CSS 210 Consulting Skills for Managers (21468)
Mary Grace Duffy, EdD, Partner, Charles River Consulting Group, Inc.
4 units. Graduate credit $975. Monday, 7:35-9:35 pm. Sever Hall 203. Prerequisite(s): some previous work experience is essential. Limited enrollment. Spring term.

While not consultants themselves, many managers can benefit from developing good consulting skills (the ability to reach consensus, manage change, influence expectations). The course will focus on developing managers' abilities to apply consulting skills and processes in a variety of situations, from working with internal personnel to getting the most from cross-functional teams to dealing with external clients and vendors.

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CSS 213 Interpersonal Relations in Business (11705)
John V. Lesko, PhD, Senior Lecturer on Management, Bentley College.
4 units. Graduate credit $975. Tuesday, 5:30-7:30 pm. Sever Hall 306. Limited enrollment. Fall term.

This course examines the psychology of effective two-person communications in a work setting. Topics include empowerment, psychological defenses, self-esteem, conflict resolution, interviewing, organizational structure, and managerial and subordinate roles. The emphasis is on actual practice, cultural and personal issues, and communication theory.

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CSS 215 The Challenges of Team Management (20958)
Harold V. Langlois, PhD, President, CMS Associates.
4 units. Graduate credit $975. Tuesday, 5:30-7:30 pm. Sever Hall 210. Limited enrollment. Spring term.

This course will explore the complexities of teamwork, focusing on group interaction, coaching skills, team leadership, shared responsibility, and empowerment. Team-based organizations that rely on developing cross-functional interactions must establish environments that foster creativity, innovation, risk-taking, and achievement. By encouraging open communication and cooperative problem solving, teams can produce working conditions that support accountability and reward group efforts.

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CSS 217 The Assessment and Analysis of Your Management Style (20275)
Robert C. Benfari, PhD, Lecturer in Extension, Harvard University.
4 units. Graduate credit $975. Monday, 5:30-7:30 pm. Sever Hall 214. Prerequisite(s): some management experience. Limited enrollment. Spring term.

This course will focus on the assessment, analysis, and application of management style to personal and organizational effectiveness. The objective is to present operationally defined methods for assessing management style. The key variables are motive patterns, psychological types (MBTI), boss-subordinate interactions, power bases, and problem-solving styles.

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CSS 220 Workplace Learning (10310)
Douglas W. Renick, MS, Organizational Consultant, Chrysalis Consulting Group. Carol Rinehart, MS, President, Chrysalis Consulting Group.
4 units. Graduate credit $975. Thursday, 7:35-9:35 pm. Sever Hall 211. Limited enrollment. Fall term.

In a time of global competition and rapid change, successful organizations, teams, and employees require the capacity to learn--to transform data into information and knowledge and to share it. This course explores learning processes at all levels in organizations. It provides strategies and tools for planning, implementing, and evaluating workplace learning. Principles of adult education, the psychology of learning, and the basic components of training (planned learning) are covered. Class members contribute to the design and delivery of the course and function as a learning organization.

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CSS 227 Creativity for Managers and Entrepreneurs (10368)
Michael A. Novak, PhD, Associate Professor of Management, University of Massachusetts, Boston.
4 units. Graduate credit $975. Tuesday, 5:30-7:30 pm. Sever Hall 210. Limited enrollment. Fall term.

In today's globally competitive marketplace creativity in products, services, and/or processes is an essential component in both young, entrepreneurial companies and well-established ones. Topics include: who can be creative; how to become more creative; and how managers, entrepreneurs, and organizations foster or frustrate creativity.

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CSS 228 Leadership and Power in Organizations (21512)
Jeanne Aurelio, DBA, Associate Professor Of Management, Bridgewater State College.
4 units. Graduate credit $975. Tuesday, 7:35-9:35 pm. Sever Hall 106. Limited enrollment. Spring term.

To be effective, managers need to understand the connections between leadership and power. The course explores the nature, practice, and effects of leadership and power in work organizations. Classic and contemporary leadership approaches will demonstrate changing conceptions of power and influence processes. Effective exercise of leadership and power for both managers and employees on work teams, in organizational units, and within organizational cultures will be highlighted.

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CSS 230 Occupational Stress (20965)
Mark S. Greenberg, PhD, Clinical Instructor in Psychology, Harvard Medical School. Kenneth S. Kraft, PhD, Clinical Instructor in Psychology, Harvard Medical School.
4 units. Graduate credit $975. Wednesday, 5:30-7:30 pm. Harvard Hall 103. Prerequisite(s): introductory psychology or equivalent. Limited enrollment. Spring term.

This course is designed as a blend of theory and practice with the goal of developing enhanced insight into how stress in the workplace influences job satisfaction, motivation, productivity, and even physical well-being. Practical tools for assessing sources of stress and implementing real-world solutions will be offered. Specific sources of work stress will be explored, including: high intensity occupations; organizational dynamics that promote and perpetuate stress; mismatches between job roles and employees; and interpersonal conflicts on the job. Payoffs and pitfalls of stress management interventions will be illustrated.

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CSS 232 Skills in Managing Conflict in Organizational Settings (10312)
Robert C. Benfari, PhD, Lecturer in Extension, Harvard University.
4 units. Graduate credit $975. Monday, 5:30-7:30 pm. Sever Hall 214. Prerequisite(s): some management experience. Limited enrollment. Fall term.

This course will focus selectively on interpersonal and organizational conflict issues. We will develop skills in identifying, analyzing, and handling conflict. Topics to be covered include role conflicts, goal conflicts, perception, verbal and nonverbal communications, power and authority conflicts, and conflict styles.

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CSS 237 Life Transitions, Career Decisions, and the Workplace (11614)
Corvis Catsouphes, EdD, Consultant. Bob Gardella, MBA, Assistant Director of Alumni Career Services, Harvard Business School.
4 units. Graduate credit $975. Wednesday, 5:30-7:30 pm. Emerson Hall 104. Limited enrollment. Fall term.

The objective of the course is to provide a framework for better understanding of how life transitions affect career decisions and work performance. The course will examine adult development and organizational career perspectives to consider factors that influence how adults perform tasks, approach problems, participate in work activities, and learn skills. It will explore career transition, work/life balance, and the formation of work values and meaning, job satisfaction, and success.

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